FAQ

faq

Q. How many people will you send to clean my home?
A. Our maid service works in teams of 2-3 people. If you are at home at the time this is an advantage for you because our work can be completed in approximately 25% of the time it will take a single person, giving you a chance to get back to your schedule.

Q. If I am not home, how does your maid team get into my house?
A. You can either hide a key or leave the door unlocked and we will relock the door or you can give us a key, wich will be coded and checked in and out by our staff.

Q. Can I pick my day of the week?
A. To help keep our cost and your cost down, we set up our maid service routes geographically. However, our operations manager will do whatever she can to accommodate your request.

Q. Will Prime Shine Services send the same people each time.
A. Yes

Q. Do I need to furnish any equipment or supplies?
A. No. Our maid teams arrive at your home with state of the art cleaning supplies and equipment.

Q. Am I responsible for any type of payroll taxes?
A. No. Unlike some maid services, our maid service employees are our employees (not independent contractors). We pay all social security and payroll taxes as well as workman’s compensation.

Q. Can I skip maid service whenever I want?
A. Yes you can, right up until the day before your scheduled cleaning as long as you call our office before 3:00 p.m. or leave your message on our answering machine the night before.

Tips..

Carpet Cleaning and Spot Removal

Q. Will a portable carpet cleaning machine clean as well as a truck mount system?
A. Absolutely not. To clean carpet well or to clean carpet that is very soiled, five forces of energy are necessary. With most portable carpet cleaning, you are only getting two forces which are chemical and agitation. With most truck mounted carpet cleaning systems you are getting all five forces which are chemical, agitation, heat (approximately 190 degrees), pressure and extraction. Portables do extract water and detergent but not nearly what truck systems do.

Q. I heard that you should go as long as possible before you have your carpet cleaned, because once you dom it will get dirty sooner.
A. This is often true. But it doesn’t have to be. The reason carpet often gets dirty soon after it has been cleaned is when it was cleaned, too much carpet cleaning residue was left in the carpet and then the carpet becomes tacky. This is a common problem with the use of most portable carpet cleaning machines.

Q. In case of a spill on my carpet when I don’t have a carpet spot remover in my home, is there anything I can do?
A. It is very important not to leave any spot set too long or it may become a permanent stain. First, scrape up as much of the substance as possible with a spatula, butter or putty knife. If it was a liquid spot such as coffee or tea, first blot as much as you can with a paper towel or a clean towel. Then mix about a table spoon of laundry detergent in a bowl of hot water. Next dip a washcloth or towel into the solution and wipe the spot starting at the outside and working towards the inside. Then get a new bowl of hot rinse water, put in the cloth and rinse out the detergent. You may use a hair dryer to speed up the drying time. The same method will also work on most types of wet cleanable upholstery. It is always a good idea to experiment in an inconspicuous spot or on a remnant.

Q. Is there a single carpet and upholstery spot remover that will remove a lot of different types of spots and stains, both old and new, including cat or dog urine, vomit, feces and blood?
A. Yes. Not only do we sell a product that will do all of that but it will also permanently remove the odor from urine, vomit and feces as well. And it’s very reasonably priced. For more information on this product, visit our Pet Clean Up & Odor Removal Page.